Privacy Policy

Last Updated: 24 june 2026

This Privacy Policy explains how  ("Voxio Chat", "Voxio", "we", "us", or "our") collects, uses, stores, shares, and protects information when you access or use the Voxio Chat website, dashboard, applications, integrations, APIs, AI automation tools, and related services.

By accessing or using Voxio Chat, creating an account, connecting a third-party platform, or using any of our services, you agree to the collection and use of information as described in this Privacy Policy.

1. About Voxio Chat

Voxio Chat is a SaaS platform focused on AI-based business communication automation, customer engagement, and social media marketing workflows. Voxio Chat helps businesses, sellers, creators, agencies, and marketing teams manage conversations, automate responses, generate marketing content, and operate multi-channel communication from one centralized dashboard.

Voxio Chat may support official API-based integrations with third-party platforms, including WhatsApp Cloud API, Instagram, Facebook, Messenger, TikTok, TikTok Shop, and other supported services.

2. Information We Collect

We collect information that is necessary to provide, maintain, secure, and improve Voxio Chat.

2.1 Account Information

When you create or manage an account, we may collect:

• Name

• Email address

• Phone number

• Business name

• Company information

• Billing details

• Account login information

• User role and team member information

• Support and communication history

2.2 Usage and Technical Information

When you use Voxio Chat, we may collect technical and usage information such as:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Features used

• Login activity

• Error logs

• Security logs

• API request logs

• Date and time of access

• Referral URLs

• Approximate location derived from IP address

This information helps us operate the platform, improve performance, detect abuse, and secure user accounts.

2.3 Third-Party Platform Connection Data

When you connect a third-party platform to Voxio Chat, we may collect and store information required to operate the integration, including:

• Platform account identifiers

• Business account identifiers

• Page IDs

• Shop IDs

• Sender IDs

• Channel IDs

• App authorization details

• OAuth access tokens

• OAuth refresh tokens

• Token expiration dates

• Approved scopes and permissions

• Webhook events

• API response data

• Connected account status

• Platform metadata required to provide the service

This may apply to integrations such as WhatsApp Cloud API, Instagram, Facebook, Messenger, TikTok, TikTok Shop, and other supported services.

TikTok social posting and TikTok Shop integrations are separate authorization systems. A TikTok social account connection does not automatically provide access to TikTok Shop data, and a TikTok Shop connection does not automatically provide access to TikTok social posting features.

2.4 Customer Messages and Communication Data

If you use Voxio Chat for business messaging, inbox management, automation, or customer support, we may process communication data such as:

• Customer names

• Customer phone numbers

• Customer usernames or platform IDs

• Message content

• Message timestamps

• Conversation history

• Attachments and media

• Message delivery status

• Assigned agent information

• Automation and AI assistant responses

You are responsible for ensuring that you have the necessary consent, legal basis, and permission to process your customers' messages and contact information through Voxio Chat.

2.5 AI Prompts, AI Outputs, and Automation Data

When you use AI-powered features, we may process:

• Prompts submitted by users

• Brand knowledge content

• Topic boundaries

• AI assistant instructions

• Generated replies

• Generated captions

• Generated marketing content

• Generated hashtags

• Voice-over scripts

• Product content briefs

• Automation rules

• AI usage logs

AI-generated output may be processed to provide the service, improve quality, monitor abuse, troubleshoot issues, and maintain platform safety.

2.6 Product, Affiliate, and Social Media Content Data

If you use Voxio Chat for social media marketing, TikTok workflows, TikTok Shop workflows, or affiliate content generation, we may collect and process:

• Product names

• Product descriptions

• Product images and videos

• Product prices

• Product URLs

• Affiliate URLs

• Campaign notes

• Target audience information

• Product benefits

• Captions

• Hashtags

• CTAs

• Draft posts

• Published post metadata

• Posting status

• TikTok or social media content metadata

You are responsible for the accuracy and legality of product data, affiliate links, product claims, media, promotions, and published content.

2.7 Payment and Billing Information

If you subscribe to a paid plan or purchase credits, add-ons, or services, we may collect billing-related data such as:

• Billing name

• Billing email

• Invoice details

• Payment status

• Subscription plan

• Transaction history

• Credit or usage balance

Payment card or sensitive payment information may be processed by third-party payment providers. We do not intentionally store full payment card details unless explicitly supported by a compliant payment provider and required for the service.

2.8 Cookies and Tracking Technologies

We may use cookies, local storage, session storage, and similar technologies to:

• Keep users logged in

• Remember preferences

• Improve website performance

• Analyze usage

• Detect security risks

• Prevent fraud

• Improve user experience

You can manage cookies through your browser settings. Some features may not work properly if cookies are disabled.

3. How We Use Information

We use collected information to:

1. Provide, operate, and maintain Voxio Chat.

2. Create and manage user accounts.

3. Authenticate users and secure accounts.

4. Enable official API-based integrations.

5. Process messages, posts, product data, and automation workflows.

6. Generate AI-assisted responses and marketing content.

7. Manage WhatsApp Cloud API, Instagram, Facebook, Messenger, TikTok, and TikTok Shop workflows.

8. Store platform tokens and connected account settings.

9. Process subscriptions, invoices, credits, and billing.

10. Provide customer support.

11. Improve platform performance and user experience.

12. Monitor usage, prevent abuse, and detect security incidents.

13. Comply with legal, regulatory, tax, security, and platform requirements.

14. Send service updates, administrative messages, and important notices.

15. Send marketing communications where permitted by law and user preferences.

4. How We Share Information

We do not sell your personal information.

We may share information only as necessary to provide, maintain, secure, and improve Voxio Chat, including with the following categories of recipients:

4.1 Third-Party Platforms You Connect

When you connect third-party platforms, we may send or receive data through those platforms according to the permissions you approve. This may include Meta services, WhatsApp Business, Instagram, Facebook, Messenger, TikTok, TikTok Shop, and other supported integrations.

For example, if you use Voxio Chat to publish content, send messages, sync products, or receive webhook events, relevant data may be exchanged with the connected platform.

4.2 Service Providers

We may share data with trusted service providers who help us operate Voxio Chat, such as:

• Email delivery providers

• Payment processors

• Analytics providers

• Security and monitoring

These providers are authorized to process information only as needed to provide services to us and are expected to protect the information they process.

4.3 Legal and Compliance Purposes

We may disclose information if required to:

• Comply with applicable laws or regulations

• Respond to lawful requests from authorities

• Protect the rights, safety, and security of Voxio Chat, users, customers, or the public

• Investigate fraud, abuse, security incidents, or policy violations

• Enforce our Terms of Service

• Comply with third-party platform review, audit, or compliance obligations

4.4 Business Transfers

If Voxio Chat is involved in a merger, acquisition, restructuring, asset sale, financing, or similar business transaction, information may be transferred as part of that transaction, subject to appropriate confidentiality and data protection safeguards.

5. OAuth Tokens and Connected Account Security

When you connect third-party accounts, Voxio Chat may store access tokens, refresh tokens, scopes, account identifiers, and related authorization data required to operate the integration.

We use reasonable technical and organizational measures to protect connected account data. However, you should only connect accounts that you are authorized to manage.

You may disconnect integrations from Voxio Chat where available, revoke access from the third-party platform, or contact us for assistance.

If an access token expires, is revoked, or is rejected by a third-party platform, some Voxio Chat features may stop working until the account is reconnected.

6. AI Processing

Voxio Chat may use AI service providers or AI models to provide features such as automated replies, content generation, caption generation, summaries, product marketing scripts, and other AI-assisted workflows.

You should not submit sensitive personal information, confidential business information, government identification numbers, payment card information, health information, or other highly sensitive data into AI prompts unless the feature is specifically designed and approved for such use.

AI-generated content should be reviewed by users before being sent, published, or relied upon. You remain responsible for the final use of AI-generated content.

7. Data Retention

We retain information for as long as necessary to provide Voxio Chat, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and operate connected integrations.

Retention periods may vary depending on the type of data, account status, subscription status, legal requirements, and platform requirements.

Examples:

• Account data may be retained while your account is active.

• Billing and transaction records may be retained as required for tax and accounting purposes.

• Platform tokens may be retained while the integration remains connected.

• Logs may be retained for security, troubleshooting, and audit purposes.

• User content may be retained until deleted by the user, removed through account settings, or deleted according to our retention practices.

You may request deletion of your account or data by contacting us. Some data may be retained where required by law, security, fraud prevention, accounting, dispute resolution, or legitimate business purposes.

8. Data Security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Access controls

• Password protection

• Encryption where appropriate

• Secure token storage practices

• Logging and monitoring

• Limited employee or contractor access

• Backup and recovery procedures

• Security reviews

• Incident response processes

No internet-based service is completely secure. We cannot guarantee absolute security, and users are responsible for keeping their account credentials, connected accounts, devices, and team access secure.

9. User Responsibilities

You are responsible for:

1. Keeping your account login credentials secure.

2. Managing team member access.

3. Ensuring you have permission to connect third-party accounts.

4. Ensuring your customers have provided required consent for messaging and data processing.

5. Reviewing AI-generated content before use.

6. Ensuring published content complies with applicable law and third-party platform policies.

7. Removing or updating inaccurate, outdated, or unauthorized data.

8. Disconnecting integrations you no longer use.

9. Not uploading data you are not authorized to process.

10. International Data Transfers

Depending on where you are located and where our service providers operate, your information may be processed in countries other than your country of residence. These countries may have data protection laws that differ from your local laws.

Where required, we take reasonable steps to protect information transferred internationally, including using contractual, technical, and organizational safeguards.

11. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

• Access your personal information

• Correct inaccurate information

• Delete your personal information

• Restrict certain processing

• Object to certain processing

• Withdraw consent where processing is based on consent

• Request a copy of your data

• Disconnect third-party integrations

• Opt out of marketing communications

To exercise these rights, please contact us using the contact details below. We may need to verify your identity before processing your request.

12. Marketing Communications

We may send service updates, product announcements, onboarding information, educational content, promotional offers, or marketing communications where permitted by law.

You can opt out of marketing emails by using the unsubscribe link in the email or contacting us. We may still send transactional, security, billing, or service-related messages.

13. Children’s Privacy

Voxio Chat is intended for business users and is not directed to children. We do not knowingly collect personal information from children under the age required by applicable law.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

14. Third-Party Websites and Services

Voxio Chat may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

Your use of third-party platforms is governed by their own terms and privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date. We may also notify users through the website, dashboard, email, or other reasonable methods.

Your continued use of Voxio Chat after the updated Privacy Policy becomes effective means that you acknowledge the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle data, please contact us at:
Email: support@voxio.chat
Website: https://www.voxio.chat