VOXIO FEATURES

All features. One workflow.

Select your team's needs, then find the appropriate Voxio capabilities.

Excellence for your operations

Solutions that help teams work faster and more efficiently.

CSV Blast

Upload CSV. Use one template. Personalize each recipient without saving contacts individually.

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AI Agent Call

AI answers calls, agents continue when needed.

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Unified Inbox

All conversations, one place. Collaboration with clear division of tasks.

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FITUR VOXIO CHAT

Explore the capabilities of Voxio

Search and select categories to find features that suit your business needs.

Inbox & Collaboration

42 features

Manage omnichannel conversations, assignments, routing, and teamwork without losing context.

Live

Unified Inbox

Bring all customer conversations into one inbox so your team can respond faster.

Live

Multi-Agent Assignment

Organize agent assignments, chat transfers, and conversation ownership.

Live

AI Assistant

Help agents respond to customers, understand context, and run automated workflows.

Live

Reports & Analytics

Track messaging, agent, campaign, AI, and call performance from one dashboard.

Live

Omnichannel Messaging

Manage WhatsApp, Instagram, Facebook, Messenger, and social channels in one platform.

Live

Instagram Messaging

Receive and reply to Instagram Business messages directly from Voxio.

Live

Messenger Integration

Manage Facebook Messenger conversations with your entire support team.

Live

Facebook Page Integration

Connect Facebook Pages to manage customer interactions in one place.

Live

Comment to DM

Automatically turn Instagram or Facebook comments into private conversations.

Live

Realtime Conversation Sync

Keep messages, statuses, assignments, and notifications updated in real time.

Live

Quoted Reply

Reply to specific messages to preserve context for agents and customers.

Live

Quick Replies

Save frequently used responses so agents can reply faster.

Live

WhatsApp Template Manager

Manage WhatsApp templates for campaigns, notifications, and business conversations.

Live

Customer Management

Manage customer profiles, chat history, channels, notes, tags, and essential details.

Live

Internal Notes

Add private internal notes to conversations without showing them to customers.

Live

Human Handover

Hand conversations from AI to a human agent whenever customers need personal assistance.

Live

Conversation Routing

Route conversations by agent, team, channel, or defined rules.

Live

Business Hours

Set operating hours for AI, automation, and agent support to match your business schedule.

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Agent Availability

Monitor agent presence and availability to take on conversations.

Live

Conversation Management

Manage open, pending, resolved, and archived statuses along with follow-up needs.

Live

Conversation Search

Quickly find conversations, customers, numbers, messages, tags, and key information.

Live

Context-Aware AI

Generate AI responses informed by conversation context and business knowledge.

Live

Auto Handover

Transfer chats to human agents based on escalation keywords or defined conditions.

Live

AI Reply Suggestions

Suggest responses for agents to review without sending them automatically.

Live

Conversation Summary

Summarize long conversations so agents can understand customer issues faster.

Live

AI Safety Controls

Control AI topics, instructions, handoffs, and response limits for safer operations.

Live

AI Provider Routing

Configure primary and fallback AI providers by user, need, or workflow.

Live

Per-Conversation AI Control

Enable, pause, or resume AI independently for each conversation.

Live

Team Chat

Give agents, supervisors, and operations teams a dedicated space to communicate.

Live

Threaded Team Discussion

Keep internal discussions organized in topic-based threads.

Live

Unified Notification Center

Bring conversation, Team Chat, and system notifications into one place.

Live

Roles & Agent Permissions

Control menu access and actions by owner, admin, supervisor, or agent role.

Live

Team Management

Manage team members, structure, assignments, permissions, and workspace access.

Live

Activity & Audit Trail

Track important changes, assignments, agent actions, and system activity.

Live

Automation Builder

Build automations for messaging, routing, follow-ups, and business actions.

Live

Response Time Automation

Trigger actions based on customer wait times or delayed agent responses.

Live

Agent Performance Analytics

Analyze chat volume, response times, resolution rates, and agent productivity.

Live

AI Performance Analytics

Track AI response volume, handoffs, failures, and AI Assistant effectiveness.

Live

System Health Monitoring

Monitor webhooks, queue workers, Horizon, providers, and essential Voxio services.

Live

Queue & Worker Monitoring

Monitor queues for WhatsApp, AI, social publishing, and other background tasks.

Live

Reliable Data Processing

Use queues, retries, idempotency, and audit trails to keep processing consistent.

Live

Cloud-Ready Architecture

Support modern deployments with queues, Redis, Horizon, storage, and cloud services.

AI & Automation

25 features

Speed up responses and repetitive tasks with AI Assistant, workflows, and intelligent automation.

Live

Manual & Auto Reply

Reply to customers manually, automatically, or with AI assistance as needed.

Live

Message Status Tracking

Track message status from sent and delivered to read or failed.

Live

Media & File Support

Send and receive images, videos, audio, documents, locations, and other attachments.

Live

AI Knowledge Base

Equip AI with business knowledge for more relevant and consistent answers.

Live

Brand Knowledge

Store brand identity, tone of voice, products, and other brand details for AI.

Live

Topic Boundary

Keep AI conversations within topics allowed by your business and policies.

Live

Multilingual AI

Serve customers in multiple languages with more natural responses.

Live

AI Workflow Automation

Run automated workflows based on messages, intent, keywords, or customer conditions.

Live

Keyword Automation

Trigger responses or workflows when customer messages contain specified keywords.

Live

Conditional Automation

Create rules based on channel, contact, time, status, tags, or message content.

Live

Scheduled Automation

Run campaigns, posts, or automated workflows at scheduled times.

Live

Workflow Branching

Branch workflows based on customer responses and conditions.

Live

Third-Party Integration

Connect Voxio workflows with other business services and applications.

Live

AI Content Generator

Create ideas, captions, hashtags, images, audio, and social content with AI.

Live

Social Post Scheduling

Schedule Instagram, Facebook, and TikTok content around your marketing calendar.

Live

Single & Carousel Post

Create single-image or carousel posts to suit your campaigns.

Live

AI Image Generation

Generate promotional images based on your brand, topic, and instructions.

Live

AI Video Generation

Create videos from text or images using available AI video providers.

Live

AI Voice & Audio

Add AI-generated voice-overs or audio to enhance video content.

Live

Caption & Hashtag Generator

Generate captions, calls to action, and hashtags aligned with marketing goals.

Live

Social AI Cost Control

Track AI usage and costs for text, images, audio, and video.

Live

Commission Information

Manage commission details and product selling prices as context for content creation.

Live

Affiliate Link Management

Store and use affiliate links across content and campaigns.

Live

Flexible Pricing Plans

Offer WhatsApp, social media, AI, or bundled plans to match customer needs.

Live

Multi-Language Interface

Use Voxio in multiple languages to support a wider range of teams and businesses.

Campaign & Social Media

13 features

Plan, create, schedule, and measure cross-channel campaigns and content.

Live

Broadcast Campaign

Send official campaigns using contact segmentation and WhatsApp templates.

Live

TikTok Integration

Connect TikTok accounts for publishing and managing social content.

Live

Manual Social Posting

Upload and publish your own content without using AI.

Live

Reels & Video Content

Create, upload, and publish short videos for social media.

Live

Content Planner

Plan content by brand, topic, target audience, and campaign period.

Live

Social Usage Quota

Set quotas for manual posts and feature usage based on subscription plans.

Live

Affiliate Content

Create affiliate content without relying on an active TikTok channel.

Live

Affiliate Product Library

Store products, affiliate links, commissions, benefits, and supporting assets.

Live

Affiliate Content Generator

Create captions, visuals, and promotional materials from affiliate products.

Live

TikTok Shop Integration

Connect TikTok Shop capabilities to manage products and affiliate activities.

Live

Affiliate Order Tracking

Track affiliate order data when API access and integrations are available.

Live

Campaign Analytics

Measure delivery, read rates, and overall broadcast performance.

Live

Social Media Analytics

Track posting activity, AI usage, and social content performance.

Calling & Commerce

3 features

Connect conversations with calls, catalogs, payments, and transaction processes.

Live

WhatsApp Calling

Support official WhatsApp calling for customer service and call center operations.

Live

Call Analytics

Track inbound and outbound calls, statuses, and call center activity.

Live

Transaction History

View balance top-ups, charges, invoices, and service usage history.

Platforms & Integrations

9 features

Extend Voxio through APIs, analytics, security, webhooks, and business system integration.

Live

Official WhatsApp API

Manage customer messages through Meta's official API with reliable performance.

Live

Mobile Push Notifications

Receive real-time mobile push notifications via Firebase Cloud Messaging.

Live

Web Realtime Notifications

Show real-time notifications and unread badges in the web dashboard.

Live

Webhook Integration

Connect Voxio to external applications through webhook events.

Live

Developer API

Integrate Voxio data and features with business systems through APIs.

Live

Secure Credential Storage

Store service accounts, API keys, and sensitive secrets in private storage.

Live

Webhook Security

Validate webhook signatures and sources to protect integration endpoints.

Live

Granular Permissions

Grant granular access to menus, data, and actions for each team member.

Live

Web & Mobile Access

Access Voxio operations through the web dashboard and Flutter apps.

Other Features

20 features

Additional capabilities to complement your business operational needs.

Live

Contact Tag & Segment

Segment contacts by tags, interests, sources, or customer status.

Live

Team Mentions

Mention teammates to quickly draw attention to internal support requests.

Live

Pinned Team Messages

Pin important messages so team members can find them easily.

Live

Message Reactions

React to internal messages to speed up confirmations and coordination.

Live

Multi-Workspace

Manage multiple workspaces or business units from one Voxio account.

Live

Automatic Follow-Up

Send automated customer follow-ups according to defined rules.

Live

Social Studio

Create, schedule, and publish social content from one workspace.

Live

Cross-Platform Publishing

Publish a single piece of content to multiple social platforms in one workflow.

Live

Brand Overlay

Add logos, text, and other brand elements to images or videos.

Live

Flexible Overlay Position

Adjust overlay logo or text size and position with flexibility.

Live

Instant or Scheduled Publish

Publish content now or schedule it for later.

Live

Data Export

Export reports, contacts, or operational data for further analysis.

Live

Failed Job Monitoring

Identify failed jobs and processing issues before they disrupt customer service.

Live

Balance & Billing

Manage balances, usage charges, subscriptions, and customer transactions.

Live

Feature Entitlements

Set feature access, usage limits, and quotas based on subscription plans.

Live

Balance Alerts

Alert users when their balance or quota approaches the minimum threshold.

Live

Subscription Lifecycle

Manage subscription upgrades, downgrades, renewals, and plan changes.

Live

Secure Access

Protect accounts and feature access with authentication and session controls.

Live

Passkey Ready

Prepare for modern passwordless authentication and stronger security.

Live

Sensitive Data Protection

Redact tokens, authorization headers, and device information in application logs.

Don't know where to start?

Our team is ready to help find a suitable solution.

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